Support

Existing Customers

If you have a question about your order, log in with the email address you used when you placed your order. Then click on the Orders tab on your Dashboard and open a ticket for the order.

If you have a general question, log in with the email address you used when you placed your order. Then, on your Dashboard click on Personal Ticket Area to open a new support request.

Our team usually responds to support requests within 24 hours. 

Not Yet A Customer

We can’t wait to have you as a customer! Simply leave your question in the form below, and someone from our support group will get to you within 24 hours.

Frequently Asked Questions

We are located in Houston, Texas and ship across the United States.

If you are unhappy, let us know and we will work with you to make sure you are happy.

Orders received before noon typically ship out the same day. Some days, when the moon is just right and we get more orders than normal, it may take us an extra day to pack and ship.

Pony Express all the way. Unless it is unavailable, then USPS.

Right here in the good ol’ US of A.

Chet Manly was a firm believer in caring for animals. We would never test on them. Who do you think we are, heathens?

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